Privacy Policy

1. Introduction

Cluster Outdoor Solutions ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services, in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect

We collect personal information that you voluntarily provide to us when requesting a quote, contacting our team, or booking an onsite consultation. This information includes:

• Full name
• Email address and phone number
• Property location / region (e.g. Taranaki, Whanganui)
• Product interest, site requirements, and custom notes
• Website analytics and technical log data (IP address, browser type)

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

• Processing quote requests and arranging free onsite consultations
• Designing, manufacturing, and installing your shelter system
• Communicating project updates, site visits, and warranty details
• Improving our website performance, products, and customer experience

4. Data Storage and Security

We store form submissions and customer communications securely using industry-standard encrypted storage and secure cloud databases. We take all reasonable administrative and technical precautions to protect your personal data from unauthorized access, loss, or misuse.

5. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information only to trusted third-party service providers (such as sub-contracted installation crews or delivery logistics providers) who assist us in fulfilling your order, or where required by New Zealand law.

6. Your Rights

Under the Privacy Act 2020, you have the right to request access to any personal information we hold about you and to request corrections if any information is inaccurate. To exercise these rights, please contact us at info@clusteroutdoor.co.nz.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact Cluster Outdoor Solutions at: